Hi, hello.
We're here.
Two ways to reach us — both go to the same team, both reply within four hours during working hours. Pick whichever feels easier.
WhatsApp us.
Order questions, returns, sizing, "when is the next drop" — anything quick goes here. Most messages get replied to in under 30 minutes during working hours.
Open WhatsApp → 📩 For everything detailedEmail us.
Better for longer queries, things that need attachments — damage photos, unboxing videos, order screenshots — or anything you'd like in writing.
Send an Email →If you reach out, we reach back.
Inside four hours. Every time.
The fastest path for each thing.
Going through the right channel speeds things up massively. Here's who handles what.
Send my case back.
14-day window for change-of-mind, 30 days for damage. Full policy and the start-a-return form.
Where's my order?
Drop in your order ID and email, see your live shipment status instantly.
Order in bulk.
Gifting, corporate orders, retail partnerships. Minimum 50 units, custom designs available.
Join the Circle.
For creators with 1K+ followers who'd love to work with us. Apply via the Peeperly Circle page.
Write about us.
Press kits, founder interviews, brand stories, collection shoots. We respond to press within 48 hours.
Work with us.
Design, marketing, ops, CX, content. Send your portfolio or CV with a short note on why Peeperly.
Real humans. One team. Every reply.
No call centres. No outsourcing.
Peeperly's design studio, packing facility, and customer experience team all run out of one building — same team, every order, every email, every WhatsApp reply.
We don't have a retail storefront yet. Every order is packed by hand, and every CS reply comes from the same team that designs the cases. If you message us, you're not talking to a bot or a contractor. You're talking to us.
For anything specific not covered above, email hello@peeperly.in— it routes to the right person within hours.
When we're at our desks.
