Refund & Exchange Policy

• Refund & Exchange should be requested within 3 days and you have to inform us after the product gets delivered. Email us at support@peeperly.in
• Product should be in intact condition in original packaging. Invoice/Bill should be there.
• Refund will only be eligible if the product received in reverse pickup clears our quality check process.
• Refund amount will be transferred within 48-72 hours after clearing the quality check process at our warehouse. We only provide refunds through the bank account details.
• In case of COD orders, the amount will be refunded after deducting COD charges.
• For exchange- kindly provide us order details on email along with the received product’s image and after the reverse pick up we will send you the replacement within 3-5 working days!
• Kindly make sure to handover only those products to the pickup person for which you raise return/exchange request. Any additional product will be sent back to you.
• We only provide assistance between 9:00 AM to 5:00 PM.
• We don’t provide replacement on replacement products. Kindly choose the products carefully.
• In case the customer placed the wrong order by themselves then they have to ship back our products at our warehouse or Pay us the shipping charges 99/- to get the right product delivered.
• Policy applicable from 14TH Sept 2022.

NOTE: The customer will not be eligible for refund in the following conditions

• Self-Placed Wrong Order (e.g. ordered wrong model or product).
• If customer has received the same product as advertise because our all the images are captured by our team.
• Our descriptions are very clear to know about the quality & material of any  product.
• If any purchase has been made under BOGO offer or marked as SALE.
• Damage or Defective- Our products go through several quality control checks before they are delivered to customers. In case you face any inconvenience with us, we will immediately ship the new product.
• No cancellations approved once the product gets delivered but we will offer you the store credit for your future purchase.